The management team of a global financial institution requested a leadership assessment of an employee to determine the client’s ultimate potential as a desk head and sought advice on how to manage the continued leadership development of the client.
The client was viewed by management as the ultimate decision-maker at his desk, but was not given the management authority to direct his staff, of whom one member kept challenging the client’s role as decision maker. The client needed to improve his self-confidence, appreciate more the subtleties of managing without authority and learn to lead by example. Ultimately, the client was promoted to desk head with full authority over his staff.